# b32dd2-83

> Public Help Center articles for b32dd2-83.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How can I find out the bar opening hours?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/how-can-i-find-out-the-bar-opening-hours-579602.md): Each of our bars and hotels have their own operational hours. You can find all their specific information and how to book a table for each site through our Bar Locator.
- [I’d like to make a complaint.](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/i%E2%80%99d-like-to-make-a-complaint-579603.md): We’re sorry if you had a dissatisfactory experience at one of our sites – complaints can be made on site to our management teams who will be assist in resolving matters at the time. For anything further please contact us at hello@brewdog.com with you
- [How can I find allergen information for your food?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/how-can-i-find-allergen-information-for-your-food-579604.md): For all allergen and calorie information specific to our food menus please follow this link to our Food Information. Our on-site teams will be able to assist you further should you have any questions or concerns.
- [Do your bars have Wi-Fi?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/do-your-bars-have-wi-fi-579605.md): Yes! The bars have their connection passwords displayed on site but if you can’t spot it just ask one of our crew.
- [What promotions and offers are available in your bars?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/what-promotions-and-offers-are-available-in-your-bars-579606.md): Due to the differing locations and sizes of all our sites our promotions and offers can vary from site to site. Keep an eye out on our bar specific social media handles for day-to-day updates or check out What’s On In Our Bars to see our nationwide p
- [Are you bars child and dog friendly?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/are-you-bars-child-and-dog-friendly-579607.md): Yes! All of our sites offer food, drink and experiences for the whole family. All children and dogs must be accompanied by an adult whilst on the premises. Please note that children on site is dependent on licensing hours and our crew will let you kn
- [Table Ordering - Pepper App](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/table-ordering---pepper-app-1852607.md): Can I download the app to any phone?. You can download the Brewdog App on any recent device. We support Android and iOS both. Can I order on the app?. Absolutely, you can open a table and order food and drinks for it, you can split your bill with oth
- [What is included in my membership?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/what-is-included-in-my-membership-6140906.md): As an OG Punk member, you get access to ongoing perks, exclusive discounts, special events, and limited-time promotions across bars and online. You can find the details at www.brewdog.com/pages/og-punks-world. You can review the terms and conditions
- [How do I get my wallet or where do I find it?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/how-do-i-get-my-wallet-or-where-do-i-find-it-6140907.md): In order to claim your wallet reset your password with your associated email here: https://brewdog.eu.myguestaccount.com/en-us/guest/forgot-password. If you already have a wallet it will stay the same in your digital wallet, to view please head here:
- [OG Punk Monday Benefits](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/og-punk-monday-benefits-6140908.md): What happens on OG Punk Monday's?. On Mondays, members receive:. Terms and conditions apply.
- [15% Always-On Member Discount](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/15%25-always-on-member-discount-6140909.md): What is the 15% member discount?. Members receive an ongoing 15% discount in bars and online, available all year round. Terms will apply on usage. How do I use the 15% discount in bars?. Show your member Wallet QR code when paying and the discount wi
- [Birthday Benefits](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/birthday-benefits-6140910.md): What do I get for my birthday?. How does the free birthday pint work?. How does the £5 birthday online code work?
- [Other OG Punk Benefits](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/other-og-punk-benefits-6140911.md): Do I get early access to beers?. Yes - members may get early access to selected new releases and limited beers before general release, including some special brews on the way from the USA. Do I get free samples?. From time to time, members may receiv
- [Eligibilty](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/eligibilty-6140912.md): Who can access these benefits?. Benefits are only redeemable in the UK. Can offers change?. Yes. Offers, benefits, and availability may change or be withdrawn at any time.
- [Getting Started](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/getting-started-1180229.md): What is BrewDog Treats?BrewDog Treats is our rewards programme designed to give you awesome perks just for being a BrewDog fan!. How do I sign up?Signing up is easy! Simply register here for BrewDog Treats, once you’ve logged-in you’ll be able to see
- [Using BrewDog Treats](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/using-brewdog-treats-1180249.md): Will I earn points with BrewDog Treats?While BrewDog Treats isn’t a points-based programme, we’ll be rolling out more perks, so stay tuned and keep scanning!. Do I need to show my QR code for future rewards?Yes, you must present your unique QR code t
- [How can I buy a gift card?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/how-can-i-buy-a-gift-card-579623.md): Easy! Our bar gift vouchers are available to purchase via the below links. Please note that currently bar gift cards and online gift cards are only redeemable on their respective platform. They cannot be used across both. Both are digitally created,
- [Can I send a gift message?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/can-i-send-a-gift-message-579625.md): We're currently working on testing out gift messages and should have this live soon!
- [Personalised cans delivery time and terms and conditions](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/personalised-cans-delivery-time-and-terms-and-conditions-579626.md): Delivery times on personalised cans are slightly longer to allow for printing. We aim to have these delivered to you within four working days of you placing your order. These are not available to order on next day delivery. For full terms and conditi
- [I’m getting an error trying to order personalised cans](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/i%E2%80%99m-getting-an-error-trying-to-order-personalised-cans-579628.md): Not to worry! There could be a few reasons you’re receiving an error whilst processing your order. Please check our full terms and conditions to ensure that your message and content adhere to our content restrictions. If you are being advised that yo
- [My personalised cans are faulty](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/my-personalised-cans-are-faulty-579629.md): We’re so sorry that you received faulty cans! If there is a printing error on your personalised cans please email the team at onlineshop@brewdog.com so we can work to resolve this. If you’ve received dented personalised cans the good news is that thi
- [Do you contribute to charities or sponsorships?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/do-you-contribute-to-charities-or-sponsorships-579630.md): We would love to support an array of charities and contribute towards a variety of fundraisers, events and get togethers but unfortunately, we can't do so for all. We have however put together this form for you to detail your requests. You can click
- [Can I order Personalised Cans?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/can-i-order-personalised-cans-746850.md): We are currently in the midst of updating our personalised can order process and they remain unavailable for the time being. They will be live on the website again soon!
- [How can I change my personal details?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/how-can-i-change-my-personal-details-579631.md): Once logged in to your BrewDog account simply head to ‘My Account’ and follow the account drop down and click 'Profile'. Here you'll be able to make any edits. Should you face any errors please contact the us at hello@brewdog.com.
- [How do I change my marketing preferences?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/how-do-i-change-my-marketing-preferences-579634.md): Your marketing consent can be easily updated. When logged in to your BrewDog account follow this link to our Email Consent Page where you'll be able to update your preferences.
- [How do I delete my account?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/how-do-i-delete-my-account-579636.md): If you would like your data to be deleted, please email us at hello@brewdog.com
- [Why did we delete inactive accounts?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/why-did-we-delete-inactive-accounts-659005.md): To ensure we don’t retain customer data any longer than is necessary, we deleted inactive accounts on 25 August 2025. Email comms were sent to all relevant customers with the chance to reactivate their account at the time. You will no longer be able
- [How do I know which emails are from BrewDog?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/how-do-i-know-which-emails-are-from-brewdog-659007.md): All BrewDog marketing emails will be sent from the following email addresses*. If you believe you’ve received something suspicious, please contact the customer service team here. brewdog@news.brewdog.com. brewdog@info.brewdog.com. *please note we are
- [How do I redeem a discount code?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/how-do-i-redeem-a-discount-code-579649.md): Easy! Add your selected products to your basket and make your way to checkout. Once you're through to checkout where you can select your shipping and payment method. You'll see a box to apply your discount code under your order summary. Some discoun
- [Do you charge VAT?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/do-you-charge-vat-579650.md): As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver. Orders (includin
- [Do you offer Clearpay?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/do-you-offer-clearpay-579651.md): We no longer offer Clearpay as a payment option.
- [Minimum Unit Pricing](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/minimum-unit-pricing-3470814.md): What is Minimum Unit Pricing (MUP)?. MUP is a legal requirement in Scotland that sets a minimum price per unit of alcohol. It ensures alcoholic drinks cannot be sold below a certain price. Why are prices different for customers in Scotland?. Scottish
- [I have a quality issue](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/i-have-a-quality-issue-579653.md): We’re so sorry to hear that! To allow us to investigate the issue properly please email the team at the onlineshop@brewdog.com with the below details. Photograph(s) of the beer/item, including any relevant photos of packaging. Full name of the item t
- [What is the shelf life of BrewDog beers?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/what-is-the-shelf-life-of-brewdog-beers-579654.md): BrewDog beers typically have a shelf life of one year from their canned date. This can depend on a few variables however and being stored correctly. For all of our canned products you will find the expiry date on the base of the can. Anything bottled
- [Where can I find allergen information?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/where-can-i-find-allergen-information-579655.md): Our beer ingredients can be found on the product pages of our website as well as on the physical cans. Our website can also be filtered to display dietary friendly products.
- [Are BrewDog beers vegan?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/are-brewdog-beers-vegan-579656.md): We do have a range of beers suitable for vegans available online and in our bars. Our vegan beer cans are also detailed with the official V-Label.
- [BrewDog Kitchen](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/brewdog-kitchen-1249471.md): What is the BrewDog kitchen range?. We’ve launched a range of complimentary BrewDog food products (rubs, sauces, seasonings, relishes and batter mix) that will help create better beer occasions at home. Where can the BrewDog kitchen range be purchase
- [BrewDog Kitchen - Gluten Content](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/brewdog-kitchen---gluten-content-1406342.md): Product. Containing or produced on the same line as gluten containing product. Suitable for coeliacs (<20ppm of gluten). Black Heart BBQ Sauce. Contains - Barley. No. Black Heart Relish. Contains - Barley. No. Elvis Juice Hot Sauce. Same Line. Suitab
- [What are my delivery options?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/what-are-my-delivery-options-579657.md): We currently ship our UK orders via DHL and Yodel. Delivery options are as follows:. Standard Delivery (Mainland UK). £4.95. Minimum order value is £15. Delivered within 3-4 business days. FREE delivery on orders over £50. £1 surcharge applies to shi
- [How can I track my order?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/how-can-i-track-my-order-579658.md): Through the ‘My Account’ section of the website you’ll be able to find information relating to your orders with delivery information and tracking links.
- [Which countries do you deliver to?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/which-countries-do-you-deliver-to-579661.md): Our UK online shop does not ship internationally. Our other online stores only ship to their respective countries. BrewDog Australia. BrewDog USA
- [Part of my order is damaged or missing.](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/part-of-my-order-is-damaged-or-missing-579662.md): We’re sorry to hear you’ve not received your order in full!. Damaged. If your parcel is visibly damaged on arrival, you can reject this on delivery and it will be returned to our warehouse. Following, we can issue you a reorder or refund. If part of
- [How can I return my order?](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/how-can-i-return-my-order-579663.md): To return merch or clothing, you are liable for all return costs except in cases where goods are faulty, in which case delivery costs will be reimbursed. Once the goods are received back in our warehouse, a refund will be processed minus applicable d
- [I’d like to edit or cancel my order](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/i%E2%80%99d-like-to-edit-or-cancel-my-order-579664.md): Changes. Due to demand and high order volumes, we are unable to make any changes to orders after they've been placed and cannot change any of the products. If you've made a mistake on your order by entering the incorrect address information, we will
- [Our Commitment to Accessibility](https://brewdog-ijnwidpa3ld.gorgias.help/en-GB/our-commitment-to-accessibility-587670.md): BrewDog is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fu